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Q. How do I buy tickets online?
A: At Lexus Premium Ticketing we are committed to providing great shows, great seats and the best
possible service to our customers. We believe that on-line ordering gives you
the most convenient way to order tickets.
Booking with Lexus Premium Ticketing is easy. Simply select the show you are interested in and then follow the instructions. You will be presented with all the available dates and show package options.
In order to check availability, simply select the number of tickets required and the date & time. If you do not wish to order on line, you can contact us by phone on 1300 132 767, 9am - 8pm Mon-Fri, and 10am - 6pm Sat(AEST)
Booking with Lexus Premium Ticketing is easy. Simply select the show you are interested in and then follow the instructions. You will be presented with all the available dates and show package options.
In order to check availability, simply select the number of tickets required and the date & time. If you do not wish to order on line, you can contact us by phone on 1300 132 767, 9am - 8pm Mon-Fri, and 10am - 6pm Sat(AEST)
Q. What are the benefits to me buying online? Does buying online disadvantage the variety of seats that I can access?
A: When you purchase through Lexus Premium Ticketing on-line, you are using a
‘ real-time ’ booking system. This means that you have access to all the same shows
and seats as patrons who choose to book by phone.
In fact, when you book online you also save AUD$5.00 per booking on your transaction fees.
In fact, when you book online you also save AUD$5.00 per booking on your transaction fees.
Q. I want to book tickets to a show overseas, can I do this on-line?
A: Yes! Lexus Premium Ticketing offers a worldwide booking service in association
with Global Tickets. Once you have decided on the shows required, simply
call us and let us know what you'd like including event
name, preferred performance dates and number of tickets required. We will
confirm price and availability by the following business day. Vouchers for the tickets will be
posted to you prior to your departure. Tickets will need to be picked up in exchange for your voucher at the local box office just before the show.
Q. I want to be added to Lexus Premium Ticketing Waitlist for a possible upcoming event.
A: If there is an event or performer you have heard might be coming to
Australia, register on Lexus Premium Ticketing Waitlist. We will hold your
registration and should tickets become available we will contact
you to confirm your booking. As Lexus Premium Ticketing often has access to tickets
to popular events prior to public sale, it can be extremely advantageous to be
listed with Lexus Premium Ticketing Waitlist.
Q. I need an aisle seat, or I have other special seating requirements (eg: Wheelchair access, hearing difficulties), or I am bringing a Guide Dog with me, does this matter?
A: We can accommodate most seating requests, please contact us by phone with details on 1300 132 767. Please note whilst we will
endeavor to fulfil your request we are unable to guarantee special requests.
Q. Where will my seats be?
A: Seat locations are usually displayed during the booking process of your tickets and on the booking confirmation email. Your seat location will also be printed on your tickets. If your booking confirmation email displays TBA (To Be Allocated) for your seat allocation, the specific seating arrangement for this event has not been confirmed by the event presenter. However, Lexus Premium Ticketing guarantees that you will receive seats for whichever seat category you choose to purchase. Specific seat locations will be finalised closer to the event and will be confirmed on your tickets.
Q. How can I pay for my tickets?
A: Lexus Premium Ticketing accepts most major credit cards including American
Express, MasterCard, Visa, and Diners Club. Be assured that Lexus Premium Ticketing
is a secure on-line site, your credit card details are safe to send over the
internet. If you do not hold a credit card, please, phone or fax us about
making alternative payment arrangements.
Q. I have a concession card or I need some children's tickets?
A: Generally we do not offer children's priced tickets. The reason for this is
that our
suppliers will not usually offer discounted ticket prices. Occasionally we do offer
children's prices for child oriented shows. If a child's price does not show on the site, it is
unfortunately not available.
Q. When do you charge my card?
A: Lexus Premium Ticketing charges your card whilst the booking is being processed.
If the charge is declined, Lexus Premium Ticketing will contact you to arrange
alternative payment methods.
Q. When will my tickets arrive?
A:Tickets, vouchers and booking documents to be sent by Post will be received 10-21 days out from the performance. Tickets, vouchers and booking documents to be collected from the Box Office will be available for collection from 2 hours prior to the performance.
If tickets are purchased within 14 days of the performance, tickets will need to be collected at the Show's box office from 2 hours before the start of the performance.
N.B. If you reside outside of Australia all tickets will be made available for collection at the venue from 2 hours prior to the scheduled event time.
If tickets are purchased within 14 days of the performance, tickets will need to be collected at the Show's box office from 2 hours before the start of the performance.
N.B. If you reside outside of Australia all tickets will be made available for collection at the venue from 2 hours prior to the scheduled event time.
Q. I purchased tickets for an event and that event has been cancelled or postponed, what happens now?
A: Unfortunately event cancellations happen, though only very occasionally. If the
promoter cancels an event, please return your tickets to us along with all of
your contact details and the booking number. Once we have received your tickets
for the performance and have been authorised by the promoter, you will be
refunded the amount paid for event tickets in full less any transaction, handling and service fees.
If the promoter postpones an event, your tickets are valid for the new date/time. If you are unable to attend the new date, there may be limitations set by the promoter as to how refunds will be handled. If you are unable to attend the rescheduled date, and refunds are authorised by the promoter, you will be refunded the amount paid for event tickets in full less any transaction, handling and service fees. For further details please, phone or fax us.
In the case of an event being cancelled or postponed, the amount paid for the accommodation components of the package is non-refundable.
If the promoter postpones an event, your tickets are valid for the new date/time. If you are unable to attend the new date, there may be limitations set by the promoter as to how refunds will be handled. If you are unable to attend the rescheduled date, and refunds are authorised by the promoter, you will be refunded the amount paid for event tickets in full less any transaction, handling and service fees. For further details please, phone or fax us.
In the case of an event being cancelled or postponed, the amount paid for the accommodation components of the package is non-refundable.
Q. I need to cancel an order. What should I do?
A: Your confirmation would have stated the terms and
conditions of booking with Lexus Premium Ticketing. There are no refunds,
cancellations or exchanges once bookings have been confirmed. This is in line
with the Entertainment Industry Code of Fair Practice.
Q. My tickets have been lost/stolen/misplaced, what should I do?
A: Please email, phone or fax us as soon as possible. We will attempt to
replace your tickets, whilst this is not always possible we will do our best to
gain admittance to the venue for you. The theft of tickets should be reported
to the police. Replacement of lost and misplaced tickets is subject to a
service fee of $10 per booking.
Q. I have received my ticket from you but they have turned black, what has happened?
A: Some of our tickets are printed using a thermal ticket printer. This means that
exposure to sunlight or other heat sources can blacken these tickets. Black
tickets cannot be used as admission to a venue. If this does happen please
email, phone or fax us as soon as possible. We will attempt to replace your
tickets, whilst this is not always possible we will do our best to gain
admittance to the venue for you. Replacement of these tickets is subject to a
$10 per booking service fee.
Q. I wish to purchase 12 tickets but there is a limit of 10 for the online ordering, what do I do?
A: Please phone us on 1300 132 767 with your requirements.
Q. I want to buy tickets to an event that is not listed?
A: Please phone us on 1300 132 767 and we will see if we can get tickets to the event
for you.
Q. If I buy tickets in a pre-sale, does it guarantee the best seats?
A: A pre-sale is an opportunity to secure tickets prior to the general public, not a preferential seating service. A selection of seating is made available for pre-sales.
Q. What entitlements do I receive for booking events at the Cultural Centres?
A: You can find full details of your Cultural Centre entitlements at http://lexus.com.au/encore/privileges/terms_conditions
Q. How do I book/collect my vouchers for my Cultural Centre entitlements?
A: Full details on how to book/collect vouchers for your Cultural Centre entitlements can be found at http://lexus.com.au/encore/privileges/terms_conditions.